Help & support.

Anything that makes something spends credits, and its price is shown on the button before you tap it.

• Making clips: 10 credits per minute of video, plus 2 per minute with b-roll.
• Styling or restyling a clip: the credit price is shown before submission.
• Creating a look: 25 credits; revising it: 10.
• Other tweaks: check the price shown before you confirm.

Downloads, sharing and publishing don’t use credits. New workspaces start with 300 credits, and a plan adds more every month.

• Purchasing and restoring purchases are disabled in the current iOS TestFlight beta. Testers use their workspace’s available credits; contact the beta team if you need additional test credits.
• Subscriptions bought on the website are managed from Plan & usage on the website.
• Cancelling stops the next renewal; the plan stays active until the end of the period already paid for.
• Sign in with the same account to access your existing workspaces on another device.

OneShot uses AI services to transcribe your videos, choose moments, write captions and looks, and generate visuals. The iOS app asks for your permission before your content is first sent to them, and you can turn that permission off in You › Privacy. The privacy policy explains how your content is handled.

Open a community look’s menu to report it or to block its creator; you can also block a creator from their profile. A blocked creator’s looks are hidden from you, and you can unblock them in You › Privacy › Blocked creators. Reports are reviewed, and content that breaks the terms of use is removed.

In the iOS app, open You › Account security › Delete account, or email oneshot@tessact.com. The privacy policy explains what is removed and what is kept, and for how long.

Check your connection and that the app is up to date. If a video stays in progress for a long time or fails, open it to see its status, then email oneshot@tessact.com with its title.